Return Center
Return Policy Guidelines
At Apollo Lighting, we strive to ensure your complete satisfaction with our products. If you need to return merchandise, please follow our return policy guidelines for a smooth process:
1 Obtain a Return Authorization (RA) Number
Prior to returning any goods, you must obtain a Return Authorization (RA) number. Please contact our Customer Service Department at info@apollolighting.com to request the RA number. Kindly indicate your order number and your return reason in the email or during the call.
2 Approved Returns
All returns must be approved before shipment. Please reference the RA number provided when returning the goods. Ensure that the goods are returned prepaid.
3Include Necessary Information
When requesting a Return Authorization, provide the Apollo Lighting order or invoice number corresponding to the items you wish to return. We cannot issue a Return Authorization number without this information. Enclose a copy of the original packing slip or invoice with the returned goods and indicate the reason for return.
4Defective Goods
Defective goods may be returned at any time during the product's warranty period. Such returns will be processed according to the product's warranty policy. For more information, please refer to our Warranty Claim Requests page.
5Time Limit
To avoid a minimum 15% restocking charge, you must contact us within 30 days from the date of the invoice. The items being returned must reach Apollo Lighting within 21 days from the issuance of the Return Authorization number. Failure to comply may result in a restocking charge of up to 15%, subject to inspection.
6Restocking Fees
Restocking fees may vary based on the manufacturer's policy. Contact us for specific details.
7Condition of Returned Items
Non-defective items returned for credit or exchange must be in new, saleable condition, and in the original packaging. Credit may be disallowed or additional restocking charges may apply after review.
8Return Deadline
We do not accept returns after 90 days from the invoice date.
9Non-Returnable Items
Non-stock and special ordered items are non-returnable.
10Return Authorization is Mandatory
Only items with a valid Return Authorization number will be accepted for return.
11Properly Marking the Return
Please clearly mark the Return Authorization number on the outside of the package or the shipping label when making the return. COD Shipments We do not accept COD shipments.
12Shipping Labels Responsibility
Please note that at Apollo Lighting, we are not responsible for providing shipping labels for regular returns. However, if we have mistakenly sent you the wrong item or if you received a damaged product, we would gladly arrange and cover the shipping label costs. Rest assured, we are committed to resolving any issues promptly and ensuring your product satisfaction. If you have encountered any problems with your order, please don't hesitate to contact our Customer Service Department at 954-375-0100 (EXT. 1001 or EXT. 1002) or email us at info@apollolighting.com, and we will be more than happy to assist you. Your trust in Apollo Lighting is our priority, and we are here to make your shopping experience exceptional.